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gemmf wrote:So do you think they are keeping the money that I just paid and not giving me the service?? If this is true, then it's outrageous.
parpho wrote:gemmf wrote:So do you think they are keeping the money that I just paid and not giving me the service?? If this is true, then it's outrageous.
Just because one person says this does not make it so. Also. pursuing this in the forum is only going to get you moral support. You really need to to be emailing H.O. directly.
Best of luck,
Michael
gemmf wrote:I made a payment for renewal subscription on 11 February (3 weeks before the expiry date), but it hasn't show up on my payment history. I sent an email to PBase about this on 17 Feb and receive a reply 1 week later telling that they are looking into this. Another week has passed now without any update and my account is now expired. Could you please look into this as soon as possible? I'm really appalled by the speed of your service. I've stuck with PBase for many years now when there are other competitors available, but if this isn't solved by the end of today, I'll be seriously thinking about leaving. Thank you.
richo wrote:
I just renewed and my payment showed up immediately. I would suggest emailing support@pbase.com and accounts@pbase.com. In another thread here, apparently the admin was not aware there was a problem with their email accounts.
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