We're very sorry about the recent performance problems. Things are running smoothly now and we can get back to improving the software.
There was a combination of sporadically failing hardware that caused difficulty isolating the problem.
In the process, we've replaced/upgraded network switches and load balancers.
Also, we've made a lot of improvements to our system monitoring software which helps us detect most problems before they happen.
I apologize for my lack of progress reporting which unfortunately spawns many wild theories.
Chuck Neel
slug@pbase.com