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error when asking for the statistics

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shragaalon
 
Posts: 2

error when asking for the statistics

Post Mon Feb 06, 2017 2:10 pm


I get this message"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@pbase.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

It started today,2 days ago i renewed my subscription......

deutsch
 
Posts: 4

Re: error when asking for the statistics

Post Mon Feb 06, 2017 5:45 pm


I just went to check my Stats right now, and received the identical error. Came to this forum to see if Pbase posted something, but saw your post instead. So, it's not just me, and I renewed last year. So nothing to do with that.

dw_thomas
 
Posts: 468

Re: error when asking for the statistics

Post Mon Feb 06, 2017 5:49 pm


Seeing it here last night and today also. Have reported it.

(And otherwise, things had been working pretty well lately!)

DaveT

richo
 
Posts: 229

Re: error when asking for the statistics

Post Tue Feb 07, 2017 12:38 am


shragaalon wrote:I get this message"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@pbase.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

It started today,2 days ago i renewed my subscription......


I got the same error and I just renewed today, but I doubt they are actually related. I have seen this issue in the past when one of the servers is having problems.

richo
 
Posts: 229

Re: error when asking for the statistics

Post Tue Feb 07, 2017 12:42 am


dw_thomas wrote:Seeing it here last night and today also. Have reported it.

(And otherwise, things had been working pretty well lately!)

DaveT

Dave,
Just to try and remove the "coincidence", did you recently renew?

dw_thomas
 
Posts: 468

Re: error when asking for the statistics

Post Tue Feb 07, 2017 1:30 am


richo wrote:
dw_thomas wrote:Seeing it here last night and today also. Have reported it.

(And otherwise, things had been working pretty well lately!)

DaveT

Dave,
Just to try and remove the "coincidence", did you recently renew?


Nay, I have 6 months to go. (But good thinking! :D )
DaveT

alpiner
 
Posts: 27

Re: error when asking for the statistics

Post Tue Feb 07, 2017 3:04 pm


Happened to me yesterday & today, too. Glad it's not just me, then. Did nothing unusual, just clicked on pageviews on the dashboard. Renewed a few weeks ago.

richo
 
Posts: 229

Re: error when asking for the statistics

Post Tue Feb 07, 2017 8:56 pm


dw_thomas wrote:
richo wrote:
dw_thomas wrote:Seeing it here last night and today also. Have reported it.

(And otherwise, things had been working pretty well lately!)

DaveT

Dave,
Just to try and remove the "coincidence", did you recently renew?


Nay, I have 6 months to go. (But good thinking! :D )
DaveT


Old habit - 20+ IT years. :)
Mine is still reporting internal server error. Could we hope they are actually working on the stats page? I don't really use it more than for a quick look-see. I rely more on Google Analytics.
But if the stats pages remains broken for a long time then I would suspect we no long have an active support team, regardless of what Cami has said.

dw_thomas
 
Posts: 468

Re: error when asking for the statistics

Post Tue Feb 07, 2017 9:03 pm


richo wrote:Old habit - 20+ IT years. :)
Mine is still reporting internal server error. Could we hope they are actually working on the stats page? I don't really use it more than for a quick look-see. I rely more on Google Analytics.
But if the stats pages remains broken for a long time then I would suspect we no long have an active support team, regardless of what Cami has said.


Alas, I think Cami is maybe being held in an airport somewhere! Probably survived this place just long enough to grasp the magnitude of the problems. :evil:

dw_thomas
 
Posts: 468

Re: error when asking for the statistics

Post Tue Feb 07, 2017 9:08 pm


Aha! Just got an email from Ashlee that they are working on the problem and sorry for the inconvenience. (That offers some encouragement!)
DaveT

richo
 
Posts: 229

Re: error when asking for the statistics

Post Wed Feb 08, 2017 12:31 am


dw_thomas wrote:Aha! Just got an email from Ashlee that they are working on the problem and sorry for the inconvenience. (That offers some encouragement!)
DaveT

That is encouraging, but the plot thickens - who is Ashlee?
[Update} My stats page is back up and working.

dw_thomas
 
Posts: 468

Re: error when asking for the statistics

Post Wed Feb 08, 2017 1:30 am


Ashlee identifies as a PBase Support Team person, I've seen her name on some forum posts in the past. And yes, Stats appears to be back -- Yay!

DaveT


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